Returns & Refunds

Returns

If you wish to return an item, it must be postmarked for return to us within 14 days from the day you received the package.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items:

Underwear/Undergarments

Gift cards

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you paid via bank transfer or Sofort Überweisung, please fill in your details so we can transfer the funds back to your account:

Account Name:

IBAN:

BIC (for none german accounts)

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

info@trueffelschweinberlin.com.

Please send returns to:

Trueffelschwein, Rosa-Luxemburg-Str 21, DE 10178.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. 

Shipping

To return your product, you should mail your product to: 

Trueffelschwein, Rosa-Luxemburg-Str 21, DE 10178

You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

Join Our Mailing List