Johnnylove Turtle cream

Product Details

Mock turtleneck jumper in merino extrafine.

• standard fit
• 100% merino extrafine

• sizing help

  • Confused? So are we! Here's a basic sizing guide to help you pick your way through the international sizing jungle. However, please be aware that these are just guides. The real "sizing' of the item will still depend on the cut and farbic/material used. We have made a real effort to add this information on the product description. 

    Please feel free to contact us if you have any sizing questions. We'll be happy to help you!

     

    Shirting

    	XS	S	M	M	L	XL	XXL
    EURO	37	38	39	40	41	42	43
    UK	14.5	15	15.5	15.5	16	16.5	17
    US	14.5	15	15.5	15.5	16	16.5	17

     

    Folk Shirting

    Size	Collar	Chest	Back	Sleeve
    1	35cm	86.5cm	74cm	81cm
    2	37.5cm	94.5cm	75cm	82cm
    3	40cm	100.5cm	76cm	85cm
    4	42.5cm	104.5cm	77cm	87cm
    5	45cm	109.5cm	78cm	89cm
    6	47.5cm	114cm	79cm	91cm

    Trousers

    	XS	S	M	L	XL	XXL
    EURO	44	46	48	50	52	54
    UK	28-29	30-31	32-33	34	36	38
    US	28-29	30-31	32-33	34	36	38

     

    Suiting

    	XS	S	M	L	XL	XXL
    EURO	44	46	48	50	52	54
    UK	34	36	38	40	42	44
    US	34	36	38	40	42	44

     

    Footwear

    EURO	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45
    UK	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11
    US	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12
    CM	26	26.5	27	27.5	28	28.5	29	29.5	30	30.5	31

     

     

     

     

     

     

• shipping

  • Shipping Conditions

    *Please note that shipping fees are non-refundable.

    We ship free within Germany with a minimum purchase of EUR 99,00 and within the European Community EU* and United Kingdom with a minimum purchase of EUR 250,00

    *Switzerland: free shipping with a minimum purchase of EUR 289,00

    We charge the following shipping costs for orders below the minimums stated above: 

    Germany € 5,00

    Europe (EU) € 15,00 DHL Express (1-2 business days)

    United Kingdom € 20,00 DHL Express (1-2 business days)

    Europe (non EU & Finland) € 16,00 Standard DHL (up to 14 working days) / € 25,00 DHL Express (1-4 business days)

    Switzerland € 22,00 DHL Standard / € 30,00 DHL Express (2-4 working days) Please note we provide all the necessary information that is required for the package but have no control on how long the customs authorities will need to process the shipment.

    *We also offer our customers an in-store pick up option. Simply do the normal checkout and we will refund any shipping costs (via your chosen payment option) that were charged. Our store is at

    Rosa-Luxemburg-Str 21, 10178 Berlin Mo-Fr 12:00 to 20:00 Sa 12:00 to 19:00 

    **Please note that we can only reserve unpaid orders for five working days. Unpaid orders will be cancelled after that.

     

    For countries outside the european union, you can find shipping cost estimates by choosing first your country then zip code on the check out page. The shipping charges won't appear on your total until the final stage of payment. 

    NON EU SHIPPING TIME: Please note that we have no control over the shipment once it reaches the destination country outside the european union, how long it is held at customs and how quickly it is delivered by the forwarding company. In our experience, it takes about 7-10 working days to reach the destination country. After this, it is given a grace period of 20 days before we can file a missing package inquiry. No, we have never lost a package but it has taken up to 30 days to be delivered in some cases, specifically in the U.S.A.

    DHL EXPRESS SHIPPING TIME: DHL EXPRESS does overnight delivery to countries within the european union and to New York City, U.S.A. and up to 4 working days in other countries and regions. However they will have no influence on how quickly the packages are processed by Customs.

    VAT Refunds: for all non-EU orders, effective 25 April 2016 we will be deducting the VAT from the paypal payments, after you have authorized the full amount including VAT. This means we will be accepting the amounts you have authorized minus the 19%. The difference will remain on your Paypal account untouched. Please contact us if you have any questions regarding this matter.

    Please feel free to contact us at:

    info@trueffelschweinberlin.com

     

    +49 (0)30 70 221 225  Mo-Fr 12:00 – 20:00 , Sa 12:00 - 19:00

     

    Please be advised that we cannot deliver to mail or post boxes.

     

• Returns

  • Returns

    Please note that shipping costs are non-refundable unless the item is faulty.

    If you wish to return an item, it must be postmarked for return to us within 14 days from the day you received the package.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    Non-returnable items:

    Underwear/Undergarments

    Gift cards

    To complete your return, we require a receipt or proof of purchase.  

    Please do not send your purchase back to the manufacturer. 

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    If you paid via bank transfer or Sofort Überweisung, please fill in your details so we can transfer the funds back to your account:

    Account Name:

    IBAN:

    BIC (for none german accounts)

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. 

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at 

    info@trueffelschweinberlin.com.

    Please send returns to:

    Trueffelschwein, Rosa-Luxemburg-Str 21, DE 10178.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. 

    Shipping

    To return your product, you should mail your product to: 

    Trueffelschwein, Rosa-Luxemburg-Str 21, DE 10178

    You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.